IT Service Management
IT Service Management
- RUN Assessment
- Application Management Services
- Remote Application Operation
- Solution Manager Themen, u.a. Run SAP E2E Standards
Process Management Services
- Prozessberatung für
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Escalation Management
- Prozessmodellierung und Abbildung in ARIS
- SAS 70 (Statement on Auditing Standards) Audit Unterstützung und Testvorbereitung)
Business Service Management
- KPI, SLA, etc.
- Prüfung Outsourcing Vertragsgestaltung