IT Service Management
IT Service Management
- RUN Assessment
- Application Management Services
- Remote Application Operation
- Solution Manager topics, e.g. Run SAP E2E Standards
Process Management Services
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Process consulting for
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Escalation Management
- Process modeling and mapping in ARIS
- SAS 70 (Statement on Auditing Standards) audit support and test preparation
Business Service Management
- KPI, SLA, etc.
- Evaluation of outsourcing contracts
