IT Service Management

IT Service Management

  • RUN Assessment
  • Application Management Services
  • Remote Application Operation
  • Solution Manager topics, e.g. Run SAP E2E Standards

Process Management Services

  • Process consulting for
    • Service Desk
    • Incident Management
    • Problem Management
    • Change Management
    • Release Management
    • Escalation Management
  • Process modeling and mapping in ARIS
  • SAS 70 (Statement on Auditing Standards) audit support and test preparation

Business Service Management

  • KPI, SLA, etc.
  • Evaluation of outsourcing contracts